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Customer engagement
Discussions : Motivation and quotes : Customer engagement
CathyLepera wrote:
Always remember......
The customer may not remember everything you said but they will remember how you made them feel.
Make sure you take time with each customer during your home parties. Look them in the eye, get to know them and try to remember small details they may have shared with you during your interaction with them.
Cathy
broadmere1 replied:
Well this is something i always do.
Coming from a small rural community i often bump into party guests(checkouts/down the footpath) and always try and remember names or who's party they attended.
A simple 'Hello' is all that is required and then conversation often stems from there.
I guess here where i live with low population base every face/customer is important to my business.
Great tip Cathy
Cheers,
Margie