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expert advice wanted on handling rescheduled hosts
Discussions : Australia : expert advice wanted on handling rescheduled hosts
bling wrote:
Hi please please would u mind sharing yr thoughts or ideas ( all greatly appreciated)
how do u handle customers that reschedule ( we never use the dreaded word cancel )
do u persist or ignore ?? I will be using this topic at my next training night .
Obviously there are those that have valid/legitimate reasons but one of my girls called today explaining that she had a hostess reschedule 3 times ! mmmmmm tuff one hey !
thanks in advance guys
SexxxyThingz replied:
3 strikes and youre out,you are losing potential customers for those time slots......Plus most importantly this person has no respect for your business or your time!
Kelly replied:
I tend to agree with ST on this one.
Advice I give my team:
However if this person is constantly rescheduling i would then offer a date that I didnt really want to work anyway. She may stick to it or she may not given past efforts. You may have an unexpected party.
One thing I always tell my girls is that if someone postpones instead of doing nothing in that timeslot get on the phone - you might get other bookings, sales etc. Do PD - product knowledge etc.
Personally, if i lose a booking this way I go out of my way to find 1 booking to replace it plus 2 others to grow my business.