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Hostess Not Returning Calls - What To Do?
Discussions : General discussion : Hostess Not Returning Calls - What To Do?
noone wrote:
A number of weeks ago a lady agreed to host a party. I said I would call in the following week with her hostess pack, anyway when I did she said her friends wanted to order but not have a party. I said that was fine, and organised a catalogue party with her. I took in catalogues for her and everything she would need, she started 3 weeks after this as she came down with tonsilitis and couldn't be reached.
Anyway, we agreed I would call her last Monday, and I have called and called, left voice and text messages and can get no response. She is not calling me back nor answering the phone. The messagebank says it is Mel's Cleaning Co or something or other, this lady's name is Melissa but I KNOW she isn't a cleaner... Its very hard to udnerstand the message so not sure.
Anyway, I can't get hold of her to collect orders or payment. I know she has started a new job but not what days she works, I'm going to try tomorrow to get her at work, but who knows if I'll succeed.
My question is: if I can't get hold of her tomorrow do I keep trying or just let it go? The only expense so far has been the catties to start with and now all the ringing and message leaving. I want to do the right thing by her, but surely my attempts are doing the right thing?
I'm a little worried that she might have collected money from her "guests" and going to blame me for not delivering products.... If you get my drift.
Anyway, I am not going to do any more catty parties, but how do I sort this one out???
PS I know this sounds like an off my chest but it is a legit request for help!!
ExMember148 replied:
Give up!! Is it really worth all the hassles??
And if you do get calls from guests, then you need to be honest and say, I am sorry, I haven't seen any of your money, you will need to take this up with xyz who you gave it to.
aussiemumof3 replied:
This might sound a bit like stalking, but have you tried going around her house and ringing her doorbell? Perhaps you have just been unlucky in trying to contact her, I would give it at least 2 more days, at least then, you can say that you tried. Good luck!
noone replied:
Thanks for your replies ladies. I will try again today and if can get no response I will type up a letter and leave it with her new work as that is the only address she has given me.
Angel replied:
I think your idea of taking a letter to her workplace is a good one. Don't give it to her - leave it at the front desk or with someone she works with and briefly explain what it's about and that you have not heard from her.
*
By telling someone else about it, you are putting yourself in the clear and if she has collected any orders from her workmates, they will know that she has not passed on their orders.
noone replied:
Thanks for the replies girls I took the letter in yesterday and the lady I gave it to turns out to be the hostess' mum so hopefully I will receive a phone call in the next few days...
rachep replied:
I must admit i have had this happen before and it is frustrating. In my situation I emailed as the person I was doing the catalogue party for hadnt given me any contact numbers only an email address and She wouldnt even reply. In then end i gave up. I hope you at least get a phone call from the letter you have left for her. Its just common courtesy, you have gone out of your way for her to be able to get some discounted and free items from getting a few orders together.
Rache
viva-aroma consultant
DEBBIEANN replied:
im glad you took the letter to her workplace. i would also advise head office b/c if u put urself in the guests place and u could not get contact with mel, you would ring the company to get answers on ur delivery....clear urself on every road........heads up is better than heads in the dark............cheers, deb
noone replied:
Great idea Deb, I'll do that now :) Thanks girls!
aussiemumof3 replied:
Hi Camsmum,
I ' m wondering how this went for you? Did you eventually contact the hostess? The reason I ask this is because just recently something similar happened to me and I am wondering what to do? It has been 2 weeks now and no reply to me messages left on the home phone or mobile. I would be glad to get your insight.
kathymollie replied:
Mmm...interesting this topic has come up again....only yesterday this happened to my good friend and fellow fac jeweller /pp member.............a show was booked...mail sent out...phone calls made and yet no response..messages left on mobiles..no response...
what do you do..take the punt, drive over 80 k's to your destination or do you just give up..assuming it is not going ahead as you have heard nothing.............
The decent thing for the prospective hostess would have been to return the phone calls
at least say if you dont want to go ahead...STOP leading busy business women on a wild goose chase and wasting time.....sad to say it was a fellow pp on this site that had made the booking..........
Oh well l for one wouldnt buy from this particular person pp..if that is the way others are treated....
noone replied:
Sorry I had not given an update in a while - possibly because no progress! I continued to call, leave messages (both voice and text) no response. So I took a letter in and left it with this woman's MOTHER who either hasn't passed on the message OR this woman is pointedly ignoring me. So I emailed Liz at Saucy Fish and advised her that should complaints be received all attempts at reaching this hostess had failed and no orders or money received (the party had ALREADY taken place apparently, but via catalogue as her guests did not want to attend an in home).
I have moved on from this but very cautious now. My insight would be to contact your upline or HO of your company directly and get their direction.
Janine replied:
It is a shame to hear that party planners do this to other party planners. I too am in the same position with ringing a catalogue hostess ( a pp herself) but this week I will be calling it quits after one more attempt tomorrow. I have even spoken to her partner/hubby and left a message plus 4 other calls and 2 messages. I last attempt and that is it.
It is a downer to loose a catalogue party that how things sometimes go. Chins up and keep going....