Don't want to wait in the phone queue.

Discussions : General discussion : Don't want to wait in the phone queue.

marina wrote:

  This arrived in my email today:

Banks and airlines take 2.25 minutes, gas companies, managed funds, electricity and insurance companies 1.5 to almost 2.0 minutes to pick up.
Fastest, under a minute, are water companies, local councils and universities.

Here are the shortcuts to save you lots of time and money:

After you've dialled the company's customer service number, as soon as the voice prompts start, ring these numbers to get a real person.

ANZ Bank: 00000

Bank West: 00000#

Suncorp: 0000

Commonwealth Bank and RAMS Home Loans: 000

Citybank and Esanda: 00

Bendigo Bank, ING Direct, Westpac and Woolworths Ezy Banking, National Australia Bank: ###

St George Bank: just say the department and you're through to a real person

Or: Just say 'agent please' and after a couple of times it will put you through to an agent. http://www.gethuman.com.au/

More here.