Phone follow-ups

Kelly replied:

Personally I call every guest/hostess that has purchased. I do this for a number of reasons - firstly each is potentially a future hostess, consultant, even just reorder; secondly i want to be 100% certain they are satisfied with their purchases (never had to return anything yet); thirdly I like to go that extra mile and do what they expect people not to do - no one from myers/dj's or somewhere like that is going to call and ask are you happy with your products, do you have any questions etc.

But again thats just me.

renking replied:

Heya Kelly (and anyone else who can help)

Do you have a set script that you follow when you go about following up your customers/potential hostesses? Any suggestions on how to turn that follow up call into a sale or a party booking??

Thank you :)

Kelly replied:

Hi Ren,

I'll email you a copy of the script I've been using this month. It changes often depending on anypromtions i'm running personally and and that the company has on as well.

Hope it helps you!

renking replied:

oooooooooohhhhhhhhhhh thank you Kelly!!

My email addy is renking@hotmail.com - thanks soooo much!!

biancaj replied:

May I have a look at it too Kelly?  Just to give me a few ideas!

Thank you!

bee_delighted@hotmail.com

JanetP replied:

Kelly, Can I have a look too please.  I have a list that I want to call, but would love to be able to turn them into further bookings or orders......

Kelly replied:

Ok Ladies I will email a copy to each of you. Please remember though that this is tailored specifically to my business so you will need to adapt to suit but I hope that it gives you some ideas!

renking replied:

awe Kelly - you're a gem!! Thank you for doing this for us!

Kelly replied:

There we go lovely ladies! I've just finished sending the sample script I've been using.

REMEMBER: it is tailored to my business so you will need to change parts. Add your  personality and always smile when making that call because believe it or not they can tell!

HAPPY PHONING!!! & Good luck getting those extra bookings

biancaj replied:

THANK YOU!!!!

JanetP replied:

THANK YOU!!!!!!

renking replied:

Thank You Kelly - I love it!! I'm going to use it on Thursday - along with the 100 No's game (this can be used by any company)! I'm going to contact every one of the Customers on my list and see how many "NO's" I can get (and just how many of them are "Yeses" hehehehe)

Can't wait to try this out! Thanks again Kelly!!

PatriciaStorie replied:

Hi Kelly

I was wondering if you could send me a copy also? Im starting to slowly build my customer list, but the bookings are being llusive. I want to ring my T@H customers, but unsure what to say to them.

Thanks in advanced.

Patty

UnderCoverWear Conultant

Saucy Fish Consultant

Mandy replied:

If it's not to late am i able to have a copy to please Kelly. Thanks. vegans@dodo.com.au

CMmumoftwo replied:

this is not something  I have done, but its something I would love to do to gain my customers trust!

Im sure they will keep comming back if they know that I care