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Annoyed waiting in line at check out
Discussions : Off your chest... : Annoyed waiting in line at check out
jazzyjools wrote:
One thing that really annoys me is waiting in line at the check out at Woollies. This evening I went in to grab a couple of things and went to go through the express lane to find that the check out operator was standing at the front of her check out talking to a colleague who had just finished her shift. There was about 6 other people lined up behind me waiting. Eventually she went back to her checkout and called out who's waiting please and as I was next I said "I have been for some time". Her response was that I'm not allowed on check out when we are clearing the tills. Which may be the case but the answer I would have preferred would have been. I am sorry to have kept you waiting during change over I have to supervise the other staff. Or even just a sorry to keep you waiting. Maybe I am too picky but in my role as a shop assistant I always have to be polite and go out of my way to be cheerful and always put the customer first. In this day and age service should be getting better not worse.
ClaireHogan replied:
This happens on a regular basis at our local Coles. The girls who work on the express lanes also work on the cigarette counter, and 9 times out of 10, staff who have just finished up, will go and hang out ont he other side of the cigarette counter and have a good gossip with each other while the line of customer gets longer and longer. When I finally do get served, I'm made to feel like a nusiance because I'm interupting their conversation whatever happened to good old customer service?
mangoscrapping replied:
Hi
just put in a complaint with Woolies head office, as when I worked for Big w we were not allowed to have the express lane or the wheelchair lane closed at any time, you never know you may get a voucher for you complaint.
We regularly got people with vouchers from head office, there is no excuse for bad service.
Cathie
Angel replied:
I've complined to management, in a polite way of course, when I think it's deserved. The way I look at it is that I'm helping them by pointing out a problem they may not know exists.
Or you could use a favourite tactic of mine - be sugary sweet to the offending staff member. Kill them with kindness. It either jollies them out of it or puts them in their place.
Some staff have the attitude that they are doing you the worlds biggest favour by serving you. They need to remember that their rudeness can lose customers, and without customers, they wouldn't have a job.
On the other side of the coin - I also give praise where it's desreved too.
hotfrangipani replied:
Yes....there are some real shocking employee's but I have seen some really shocking customers too...
Some of these emplyees really put up with an earfull sometimes...no wonder they get in a bad mood or couldn't give two hoots about any other customers. Some others....well....dont take their work seriously at all!
It's disgusting how service just isn't what it used to be...It is amazing what a few nice gestures can do.... even a nice smile!
Oh well....I said my bit!